It is a very good article. I am experiencing the same situation. It happened yesterday at Page One Sanlitun - literally... The cashier asked my husband (in English) - Do you have a member card? Would you like a bag for your books? I queued behind my husband and guess what the cashier asked me (in Chinese) - ni buyong daizi, dui ma? 你不用袋子, 对吗? What a service indeed...
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